Welcome to Suncoast Audio's FAQ

We completely get it, we change our minds too!  Please fill out the return form for and submit within the first 10 days of receiving your order for approval.

We do not accept returns on:

New Cartridges: Newly purchased cartridges have a unique return policy. For details, please refer to our New Cartridge Returns policy.

Headphones: Headphones are not eligible for returns.

Additional Shipping Services
Please be aware that using freight forwarders or any additional shipping services beyond the original shipping address will void all return privileges and warranties.

For additional information please refer to our return and shipping policy page.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner. Please send us an email to: orders@suncoastaudio.com with all your information and order number and we will call you soon.

We only ship to continental United States.

Standard shipping normally takes 3-5 days.

You must submit a return form within the first 10 days after receiving your order for approval. After we receive your form and it is approved for return. You must ship the item in its original package. Shipping costs for returns are not covered. The customer bears 100% responsibility for the return shipping cost.

*certain items are not approved for returns. Please go to our shipping and return policy for further information.

Reimbursements occur within 7 to 10 business days following receipt of the item and approval for return.